Production Support Engineer

<p>* Strong history of troubleshooting skills, triaging issues and ability to clearly document problems and solutions<br /> * Good debugging skills across the application layer (Frontend, Backend and Database). Shall be able to isolate and break the call to narrow down the issue<br /> * Good to have knowledge of any debugging tool<br /> * Good experience in Python development, Postgres Sql and API testing tools like Postman<br /> * Good to have knowledge in React JS framework and API design<br /> * Good to have understanding of GCP Containers like Cloud Run<br /> * Experience in GCP platform services like Big Query, Infrastructure and deployment model<br /> * Experience in observability using Prometheus Grafana<br /> * Experience in APM and log management using ELK stack or any Observability.<br /> * Experience in using a support incident management tool<br /> * Experience in using a development/bug tracking tool, preferably JIRA<br /> * Good experience in Linux server operating system.<br /> * Uphold KPIs for productivity (for example, resolution of<br /> product-related support tickets)<br /> * Uphold KPI for code quality standards<br /> * Undertaking regular Root Cause Analysis, and problem solving<br /> * Good to have knowledge of any cloud technology<br /> * Willingness to work in US/rotational shifts<br /> * Experience in monitoring tools</p>