Production Support Engineer - Bangalore

<ul> <li>Knowledge in application support</li> <li>Skills in troubleshooting, triaging issues, and ability to clearly document</li> <li>problems and solutions</li> <li>Good debugging skills across the application layer (Frontend, Backend, and Database).</li> <li>Shall be able to isolate and break the call to narrow down the issue</li> <li>Knowledge of monitoring tools</li> <li>Good to have knowledge of any debugging tool</li> <li>Knowledge in Python development, Postgres SQL and API testing tools like Postman</li> <li>Good to have knowledge in React JS framework and API design</li> <li>Good to have understanding of GCP managed Kubernetes and Containers like Cloud Run</li> <li>Knowledge in GCP platform services like Big Query, Infrastructure and</li> <li>deployment model</li> <li>Knowledge in observability using Prometheus Grafana</li> <li>Knowledge in APM and log management using ELK stack</li> <li>Knowledge in using a support incident management tool</li> <li>Knowledge in using a development/bug tracking tool, preferably JIRA</li> <li>Good Knowledge in Linux server operating system and Mac Desktop development</li> <li>Knowledge of KPIs for productivity (for example, resolution of</li> <li>product-related support tickets)</li> <li>Knowledge of KPI for code quality standards</li> <li>Undertaking regular Root Cause Analysis, and problem-solving</li> <li>Good to have knowledge of any cloud technology</li> <li>Willingness to work in US/rotational shifts</li> </ul>