L1 Desktop Support Engineer

<div>Key Responsibilities</div><div>Provide firstlevel support for desktops laptops printers and other IT assets</div><div><br></div><div>Troubleshoot hardware and software issues including Windows OS and MS Office applications</div><div><br></div><div>Install configure and maintain desktop systems and peripherals</div><div><br></div><div>Respond to and resolve helpdesk tickets and service requests in a timely manner</div><div><br></div><div>Maintain asset records and update inventory</div><div><br></div><div>Escalate unresolved issues to L2 support or relevant teams</div><div><br></div><div>Ensure adherence to IT policies and procedures</div><div><br></div><div>Support users on basic networking issues (LANWiFiIP configurations)</div><div><br></div><div>Assist in setting up new user accounts and systems</div><div><br></div><div>Maintain a high level of customer satisfaction through professional and efficient service</div><div><br></div><div><br></div>